Shay is the first welcoming voice and face clients meet at Presence. As Reception and Sales Admin, she gives people clear, timely information that makes every step feel simple, whether they’re calling for the first time or walking through the door. Clients know her as the happy, lively face that greets them every time they arrive. She lives the value of Better Together, taking calls, greeting walk-ins and handling admin so no one on the team feels overloaded. When one client arrived worried and unsure about their process, Shay listened, cleared up the confusion and connected them with the right person straight away. By the time they left, their whole energy had shifted. Her property hot take: most people don’t need more listings, they need clearer guidance and someone who listens to what they’re trying to achieve. Off the clock, you’ll find her in the sun with a good book, recharging for the week ahead.
