Leave your sh!t at the front door
Last week, I had one of those days. I was working through a customer situation that, if I’m honest, wasn’t entirely reasonable. But that’s part of leadership. My job isn’t to decide who’s right or wrong. My job is to find a solution. We all have someone to answer to, and I don’t mean that […]
12 lessons over 12 years in leadership
None of these are groundbreaking. Most leaders would probably say similar things, maybe just in different words. These are simply my observations, my experiences and my opinions. And they’re not in order of importance – just the way they came to me. Be aware of your energy, how you’re showing up and the impact it […]
Meeting Stacking
I realise meeting stacking isn’t exactly a revolutionary concept, but actually committing to it consistently has been a game changer for me. I’ve recently been trialling “meeting stacking” every Tuesday for about eight weeks now. One meeting after the other. Similar meeting subjects grouped together so I stay in the same mindset and flow. At […]
Why we’re most productive right before we go on leave
You’re never as productive as the week before you go on leave. It’s actually a bit ridiculous when you stop and think about it. Suddenly: Why? Because the deadline isn’t negotiable. You don’t want to leave things unfinished.You don’t want to burden your team.And you definitely don’t want to come back to chaos. So you […]
Levelling up
Real estate has changed. A lot. We’re operating in a world of AI, automation and endless information… but here’s the truth: People still need people. They just need us to be better. Better at understanding what our clients actually need. Better at unpacking what their property journey really looks like. Better at asking the questions […]
The most important conversations happen in the lounge room
Some of the most important conversations in real estate don’t happen in boardrooms. They happen in lounge rooms. Recently I went on an appraisal with one of my colleagues. The appointment had come through a family referral, a lovely couple thinking about downsizing after many years in the home they built themselves. They were roughly […]
The reality of quarterly planning
For about 18 months now we’ve been using the Scaling Up methodology by Verne Harnish to guide our leadership team planning — weekly, monthly, quarterly and annually. If I’m honest, there was some reluctance at the beginning… even from me. How are we going to facilitate this?How is this actually going to help us?And wow… […]
Growing our own: the ascension agent program
One of the initiatives I’m so proud of inside our business is our Ascension Agent Program. Over the past few years, we noticed something shifting in the industry. Fewer people were seeing real estate as a long-term career. The traditional EBU model was changing, and too often young talent were either thrown in the deep […]
The energy you bring to the door
I heard a story this week from one of our Ascension Agents that made me ridiculously proud. For those who don’t know, we have an Ascension Agent Program for team members who’ve progressed beyond associate or buyer manager, but aren’t quite ready to be a fully standalone listing and selling agent. It’s a bridge. A […]
International women’s day – Back yourself
Ahead of International Women’s Day, I’ve been reflecting on some of my own experiences.I grew up in a family where my sister and I were treated exactly the same as our brother. Same expectations.Same accountability.Same chores and responsibilities. We were all taught to be capable, handy and independent.That mindset followed me straight into the workplace. […]
