Better communication. Real-time portfolio visibility. A guaranteed response window — backed by a fee credit if we miss it. Managed for you, with one point of contact and a modern owner platform.
Book a free investment reviewNo obligation. No sign-up. Good fit for owners who want better communication and real accountability.
"Their strong communication and persistence ensured an excellent outcome — one that genuinely exceeded our expectations."
* The 24-hour response window, fee credit policy, and no-lock-in terms are documented in your Presence management agreement and discussed transparently before engagement.
Miss the window, we credit a month. If Presence does not respond to owner communication within 24 business hours, you receive one month's management fee credited. Automatic.
A complimentary Property Concierge session. Eligible new management agreements include a session covering portfolio review, investment planning, renovation feasibility, or buyer advocacy introduction.
Most owners do not leave their property manager because of fees. They leave because of silence. Presence is built differently. Communication is on a clock, visibility is in your pocket, and your portfolio gets attention beyond admin.
Book a free investment reviewOwner communication is backed by a 24 business hour response guarantee. Miss the window and the month's management fee is credited.
The owner portal gives you access to tenancy, income, inspections, and maintenance information in one place. Stop chasing updates by email.
The Property Concierge session can cover portfolio review, investment planning, renovation feasibility, or a buyer advocacy introduction.
The guarantee is automatic. No arguments. No excuses. If we miss the response window, it costs us.
The conversation moves beyond broken taps and late emails. Rent position, tenant quality, and long-term performance are part of the agenda.
Owner communication should not be a guessing game. Presence backs every owner message with a 24 business hour response window. If we miss it, you receive one month's management fee credited automatically. No arguments. No excuses.
It is alignment, not a discount. We are confident in the standard because we built the team around it.
Book a free investment reviewHow the 24-hour guarantee works
Hunter Scott
Presence Property Management
"Hunter organised the clean-up and repairs on my property while it was vacant. It has never looked better — rented out the following week, a great tenant found after the first open house. I thoroughly recommend the Presence team."
Verified Investor
Kori Laird
Nathan Finney & Guy Waters
Presence Property Management
"Great work by Nathan Finney, Guy and the team in securing the right tenant and leasing our property in a relatively short timeframe. Their strong communication and persistence ensured an excellent outcome — one that genuinely exceeded our expectations."
Verified Investor
Farhad Maleklou
A short, no-obligation review of your current setup. Communication, reporting, rent position, and the gaps a better manager would close.
Book a free investment reviewNo obligation. No switch required. Just clarity.
A genuine reply from the team within 24 business hours, not an auto-acknowledgement. If your message needs investigation or follow-up, you will get a direct reply confirming what is happening and the next step.
The guarantee applies to 24 business hours, so weekends and NSW public holidays sit outside the window. Urgent matters are still handled through the after-hours process for genuine emergencies.
A complimentary session for eligible new agreements. It can cover portfolio review, investment planning, renovation feasibility, or a buyer advocacy introduction.
Not necessarily, but the offer is strongest for owners who care about long-term portfolio performance, not just one property.
Yes. Presence handles the handover from your current manager and explains what information is needed. Most transitions are completed within 2 to 3 weeks.
Yes. If the response window is missed, the one-month management fee credit is applied to your next invoice without you needing to claim it.
You get owner portal access covering income, tenancy, maintenance, and inspections. Everything is in one place, accessible on your phone, so you do not have to chase updates by email.
We serve Greater Newcastle, which covers Newcastle, Lake Macquarie, Maitland, the Lower Hunter, Port Stephens, and the Upper Central Coast. Outside that area we have a partner network across Australia we can refer you to.
In 30 minutes we will walk you through the 24-Hour Communication Guarantee, review your current setup, check rent position and reporting visibility, and map out the clearest path to a better-managed portfolio.
Good fit for Newcastle and Lake Macquarie landlords who want clearer communication and stronger portfolio performance.
See a picture of your property’s value. No stress, no appointments, just the numbers, and full transparency about how we got them.
